3-Steps to Cultivating Long-Term Relationships with YOUR Birth Clients

Finding and enrolling clients so I can have a stable monthly income” was voted the #1 source of exhaustion. In a poll I recently posted in The Aspiring and Thriving Doula FB group, 80% of the voters indicated client enrollment as their professional struggle. I could have guessed that since It has been my struggle in every capacity I have served, including a director of two birth resource centers.  Birth support has evolved as a field that consists of various short-term services provided by many different hands-on providers: Childbirth educators, birth doulas, postpartum doulas, breastfeeding consultants, and many others. From the point in which each of these professionals recruits a client, we serve them for a very short time – from 2 meetings to 3-4 months. 

The current situation has two main disadvantages:

  1. Client disadvantage: The abundance of short-term practitioners interferes with the continuity of care – one of the marks of high-quality care.
  2. Professional disadvantage: Having to constantly enroll clients, birth support pros are exposed to professional fatigue and face a potential income gap. 

Since long-term client relationships are the most crucial factor to growing any business, including your solo birth support practice, I’d like to suggest a business model to help cultivate them.

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Supporting Millennials throughout Pregnancy and Childbirth

Do you know your birth clients? Does your philosophy of care resonate with them? Do you employ the best strategies to support them? Rather than the optimal pathway to maternal care, Transformational Birth Coaching puts the birth client at the center of the support process. In doing so, we find that there is a generational gap that might be interrupting us in supporting millennials throughout pregnancy and birth. Halt! Take a deep breath…I’m not calling out on millennials. I raised two millennials myself and I love and admire them. I’m simply drawing attention to the generational gap between those who established the field of birth support – their attitudes, philosophy, lifestyle, and collective concepts of pregnancy and birth, and current birth givers. Can this generational gap mean that the philosophy, desired outcomes, and birth support strategies we practice do not resonate with current birth givers, or might not be a good fit? It might be the time to pivot.

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Lead Your Birth Clients to Claim Their Expert Position

Does an ‘Expert Position’ benefit professionals in the field of birth support? 

Do you consider yourself an expert in ‘How to have a healthy birth’? Whether you are a childbirth educator, a birth doula, a midwife, or an L&D team member, I’m almost certain that you believe your practice cracked the formula of the right way or even the best way to a healthy childbirth.
But do we all agree on what the phrase healthy birth stands for? And how would you feel if I threw in just one more word – experience. How confident are you now that you have mastered the best way, or the right way, to achieving a healthy birth experience? Perhaps it’s time to rethink our position. Can we give up the expert position and hand it over to our birth clients?

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Shift Five Common Negative Mindsets with Prenatal Coaching

I have shifted the focus of my birth support toward prenatal coaching and led many birth practitioners to implement this transformational coaching approach into their birth support practice. I’ve noticed five common negative mindsets that expectant individuals may hold throughout my teaching and as I coached my own birth clients. These repeating themes can sabotage birth givers’ birth experiences, even when there is no physiological or anatomical problem. In coaching, we call these negative mindsets limiting beliefs or success blockers. Regardless of individuals’ awareness of their thought processes or beliefs, those run subconsciously like a program you downloaded and installed on your computer unintentionally. And just like a computer program, these negative mindsets may change clients’ attitudes, behavior, and the decisions they make.

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No Rescheduling, No Repeats, Oh My!

Photo by Chanhee Lee on Unsplash

Ever wondered why you’re super stressed when you commit to a birth client?

When I ask the community of Birth Coach Method’s doula students to elaborate on their stress level and its source, they usually begin talking about being on-call. I wholeheartedly agree that being on-call 24/7 when you are a career doula is super stressful. It’s been also reported by midwives that the unpredictability of childbirth – when will it begin and how will the process unfold, is one of the biggest hardships of the role. It keeps us on our toes – always having to arrange support for our families, always ready to cancel plans or miss family events. It’s messing up our vacations, and more. 

Another source of stress that often emerges in our community meetings, or personal mentorship sessions, is our accountability for clients’ birth experiences. While medical caregivers are held accountable for the outcomes, we are held accountable for the quality of the birth process.

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Five Key Reasons to Conduct a Series of Prenatal Coaching Sessions

Becoming a birth support figure is more than an exciting career choice – it’s a calling. We feel called to empower, support, and lead people during their journeys of pregnancy, birth, and beyond, toward achieving their satisfying and empowering experiences. We are called to take part in their journeys of growing into parents. This is true for childbirth educators, doulas, prenatal yoga teachers, and most medically trained professionals such as midwives and L&D nurses. Sociologist and maternal care researcher Christin Morton states in her book “Birth Ambassadors” that when trained birth professionals begin to practice, they notice that “the impact shown in the early trials has not been realized for most practitioners today” (p. 75).  This gap between our desired impact and the reality of our practice can be closed by a series of prenatal coaching sessions. Integrating strategies and models of transformational coaching into birth support is the key to achieving our goals and fulfilling our calling. Here are the five main reasons to conduct a series of transformational prenatal coaching sessions:

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Naima Beckles’ Professional Revival with Transformational Birth Coaching

What brought us here

“Impression without Expression Causes Depression. Study without Service Leads to Spiritual Stagnation”. I recently came across this saying by Rick Warren, and it has reminded me of how depressed I was some years ago. I was feeling that my birth support practice is no longer impactful, nor sustainable. I wanted to quit because I found it impossible to provide the service I was trained to provide. As a doula trainer, it made me think of all my lovely doula students who had never established a doula practice or served birth givers because they found it to be irrational in its demands and not sustainable. This is not longer the case. I was blessed to reinvent and reclaim my passion for birth support by developing transformational birth support coaching. The miracle grew even bigger when my students began offering transformational birth coaching exclusively, without being hired as a doula. Some decided to stop providing doula services completely. Naima Beckles is one of them. Soon after Naima graduated from the course, she wrote to me thanking me for the inspiring training and shared that she was now exclusively coaching birth clients. I felt inspired and interviewed Naima to learn about her professional revival.

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Why Transformational Coaching is Essential to the Vaginal Birth Initiative

As a seasoned birth support professional, I have witnessed the maternal care system implementing so many new procedures and clinical policies over the 23 years that I’ve practiced. Since 2010, new reforms in maternal care associate the quality and safety of care with the increase in vaginal birth rates and the reduction in cesarean rates. However, the origins of obstetric gynecology lead maternal care policymakers to search for new clinical reforms to resolve a problem that may have originated somewhere else. I believe that none of these reforms will be able to achieve the three major principles designing safety of care: patient- engagement, patient-centered care, and partnership among patients, their family members, and their medical caregivers. 

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Facilitating Alignment of Expectant Individuals’ Visions, Beliefs, and Actions

When doulas provide prenatal coaching sessions they can help clients be better prepared for the birth of their child and demonstrate a higher level of accountability for their childbirth experience. This is not done by means of education. Prenatal coaching goes beyond teaching and delivering evidence-based knowledge. Its purpose is to help couples discover hidden gaps, resistances, or inner conflicts, and work together as a team to resolve them.

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Transformational Postpartum Coaching: Promoting New Parents’ Self-Confidence and Well-Being

Just like prenatal coaching, transformational postpartum coaching shifts the focus from helping or informing to elevating new-parents’ performance level, self-confidence, and well-being.

Most of my writing has been dedicated to pregnancy and childbirth support. During the pandemic, I’ve been thinking a lot about the challenges of new parents or parents who have expanded their family recently. I want to share how transformational coaching during the parents’ postpartum period can enhance their experience.

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